Privacy policy

Information we collect

We collect information needed to respond to enquiries, arrange services, manage applications, process payments and handle complaints. This may include your name, contact details, service preferences, representative details and billing information. For ongoing support we may need relevant health, disability, safety or NDIS funding information. We explain what is needed and seek consent for sensitive information where required.

How information reaches us

Information may come directly from you through forms, email, phone or service discussions, or from a representative or professional with your consent or other lawful authority. Please only share another person’s information when authorised. If you choose not to provide information necessary for a particular service, we may be unable to arrange that service and will explain why.

What we use and share it for

We use information to communicate with you, assess suitability, deliver agreed support, manage bookings and invoices, respond to concerns and meet legal obligations. Information may be shared with authorised workers, your nominated plan manager or representative, relevant professionals with consent, and technology providers that support our website and email. Disclosure may also occur when legally required or permitted, including to address a serious safety risk.

Website forms and technology providers

Our website uses OpenAI Sites hosting infrastructure, including Cloudflare. Form submissions are sent through Resend to our Google Workspace business inbox. These providers process information to deliver the website and email service; their privacy and security arrangements also apply.

Do not include medical reports, identity documents, financial credentials or detailed health histories in an initial website form. We can discuss an appropriate way to share information needed for ongoing support.

Overseas handling

Website and email providers may process information outside Australia, including in the United States and other countries where their infrastructure operates. Resend’s Tokyo sending region does not mean all information is stored in Japan. Ask us if you need further information about overseas handling before submitting sensitive information.

Security and retention

We take reasonable steps to protect information from misuse, loss and unauthorised access or disclosure, including limiting access to people who need it for their role. No internet transmission can be guaranteed completely secure. We retain records for service, legal and administrative needs, then take reasonable steps to securely destroy or de-identify them when no longer required and lawful to do so.

Access, correction and consent

Contact admin@earlycaresolutions.com or 0402 714 775 to request access to, or correction of, personal information, or to discuss withdrawing consent. We may need to verify your identity securely. If a lawful exception prevents access or correction, we explain the reason and available complaint options. Withdrawal of consent does not undo earlier lawful handling and may affect services that depend on that consent.

Privacy concerns

Contact us with a privacy concern and your preferred response method. We review the concern, discuss appropriate action and provide a response within a reasonable time. You can ask a representative to assist you.

If unresolved, you may contact the Office of the Australian Information Commissioner. The OAIC generally expects you to first complain to the organisation and allow a reasonable opportunity to respond. NDIS-related concerns can also be raised with the NDIS Commission.

Policy changes

We update this page when our practices change. Contact us if you need an accessible copy or further details about how your information is handled.